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My dog destroyed his West Paw toy. How do I get a free replacement?

West Paw Design Replacement Guarantee Information
 

What is Zogoflex®?

Zogoflex is amazingly tough material that is buoyant, pliable, and designed to be recyclable, to create virtually no waste during West Paw Design's manufacturing process. Non-toxic and FDA compliant, our Zogoflex® material is made in the USA to create dog toys that are both fun and durable, such as Hurley, Huck, Zisc, Tux, and their newest toy Bumi - all are guaranteed (see info below) against dog damage - yep, it's that tough!

You'll be happy to know that Zogoflex® does not contain, nor does any of its components contain any known sources of lead, cadmium, mercury, latex, natural rubber, phthalates, hormones, Bisphenol A, or asbestos.

Is Zogoflex® Dishwasher safe?

Yes! Did your dog toy get a little muddy? Throw it in the top shelf of your dishwasher and your Zogoflex® toy will come out clean and looking like new!

How does the Guarantee Work?

Have a dog that was able to damage our Zogoflex® Toy? Well, you must have one amazingly powerful chewer - the return rate is less than 1%. You may choose to recieve a free one-time replacement or refund - your choice! Mail the following to West Paw Design directly:

1. A quick note to let West Paw Design know the breed and age of your dog, and how long it took your furry friend to damage the toy. (This is optional, but we love the feedback).

2. Let them know if you would like a replacement or a refund.

3. Include the damaged toy and proof of purchase. Not only do we inspect the returned toys for weaknesses, but we also recycle them!

4. Be sure to include your own contact information so they know where to return the new toy or refund.

5. Mail the above to:

West Paw Design
Attn: Zogoflex Warranty
32050 E. Frontage Road
Bozeman, MT 59715

How many times can I return a toy for a free replacement?

Just one time per product line, per customer. Is your dog the back up "jaws of life" for your local fire department? Was your pooch so strong that he was actually able to damage the toy and you already received our one-time free replacement, but you found a different toy made from the Zogoflex® material that you think may last longer due to its size and shape? Go ahead and give it a try. You may be pleasantly surprised, due to the different shapes and sizes of the toys we've heard feedback that while a few dogs can damage one style of toy, they cannot actually damage another style. And if your dog is capable of damaging the new style of toy, go ahead and send it in and they'll offer a one-time replacement for this particular style of Zogoflex® toy. So to break it down, you can get one replacement Hurley®, one replacement Huck, one replacement Zisc®, one replacement Tux®, and one replacement Būmi™.

Still have questions?

Call West Paw Design at 1-800-443-5567 or email at WestPaw@WestPawDesign.com


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