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How does West Paw Design's Zogoflex damage guarantee work?
From West Paw Design:
a dog that was able to damage our Zogoflex®
Toy? Well, you must have one amazingly powerful chewer - the return
rate is less than 1%. You may choose to recieve a free one-time
replacement or refund - your choice! Mail the following to West Paw
1. A quick note to let West Paw Design know the breed and age of your dog, and how long it took your furry friend to damage the toy. (This is optional).
2. Let them know if you would like a replacement or a refund.
3. Include the damaged toy and proof of purchase. Not only do they inspect the returned toys for weaknesses, but they also recycle them!
4. Be sure to include your own contact information so they know where to send your new toy or your refund.
5. Mail the above to:
Bozeman, MT 59715
How many times can I return a toy for a free replacement?
Just one time per product line, per customer. Is your dog the back up "jaws of life" for your local fire department? Was your pooch so strong that he was actually able to damage the toy and you already received our one-time free replacement, but you found a different toy made from the Zogoflex® material that you think may last longer due to its size and shape? Go ahead and give it a try. You may be pleasantly surprised, due to the different shapes and sizes of the toys we've heard feedback that while a few dogs can damage one style of toy, they cannot actually damage another style. And if your dog is capable of damaging the new style of toy, go ahead and send it in and they'll offer a one-time replacement for this particular style of Zogoflex® toy. So to break it down, you can get one replacement Hurley®, one replacement Huck, one replacement Zisc®, one replacement Tux®, and one replacement Būmi™.
Still have questions?
Call West Paw Design at 1-800-443-5567 or email at WestPaw@WestPawDesign.com