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How can I get a replacement GoughNuts toy?
Definition of Damage - The GoughNuts definition of damage is rubber missing from any GoughNuts product in an approximate dimension of 3/8" deep by 3/8" wide. Please be on the safe side and replace the toy when your judgement tells you to do so. We want every dog to be safe and we want every dog owner to help their dog by removing a damaged toy.Return Procedure - If you see a red indication or damage as defined above, return the GoughNut to:
217 Lois Ave
Modesto, CA 95350
Please include a check for $6.45 that covers the priority shipping of a new GoughNut back to you. We will evaluate the toy damage and return a new toy. This return or guarantee policy is one of our commitments to your dog's safety. Please do not allow your dog to continue chewing the GoughNut if red is indicated or if your GoughNuts is missing rubber in the dimensions as defined above. The safety premise is designed to give clear indication to show when the toy is damaged and is and instruction or indication to take the GoughNut away from the dog. Following this instruction or visible indication is a design to help prevent intestional blockage. Intestional blockage is a serious safety issue and in worst case scenarios can kill your dog.
In general a chew toy is designed to withstand the aggresive chewing of your dog. The GoughNut is designed with diameters that are sized to make it difficult for your dog to destroy or damage the GoughNut. Please read the entire pending patent called, Chew Toy Safety Indicator" on line. It is important to know that manufacturing like life is not perfect. Therefore whether a chew toy has a defect or your dog simply has the power to destroy a toy, as soon as the original design of the toy is compromised the toy must be taken away from the dog. This instruction will help keep your dog safe.
Any red indication is an indication to take the toy away . We will only congratulate you for taking the toy away when the samllest amount of red is present. Many dog owners have followed our patent pending instruction showing us that the premise is working. Please make every effort to keep your dog safe. No chew toy is indestructable.