FAQ

Please browse through our frequently asked questions to find answers to any of your questions relating to our website.

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	Frequently Asked Question	Category
1	Do I have to pay sales tax?	Customers
2	How can I get a replacement GoughNuts toy?	Products
3	How does West Paw Design's Zogoflex damage guarantee work?	Products
4	How many years have you been in business?	Company
5	How much do you charge for shipping?	Customers
6	I don't live in the US. Do you ship internationally?	No Category
7	I have a faulty product. Who should I contact?	Multiple
8	I sell / distribute a Made in the USA product that I think you should carry. How do I submit it for evaluation?	Multiple
9	My dog destroyed his West Paw toy. How do I get a free replacement?	Multiple
10	My dog has damaged his Bionic toy. How do I get my replacement toy from Bionic?	Products
11	The Lupine collar / leash I bought got damaged. How do I get a free replacement?	Products
12	What are your Operating Hours?	Company
13	What does "Certified Organic" and "USDA Organic" mean?	Products
14	What is your refund or return policy?	Multiple
15	What products do you offer?	Multiple